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Gold membership / billing / claim issue
- Please check out FAQ before sending us your problem. If you still need help or have a comment / suggestion, use the form below.
- If you have difficulty in upgrading by credit card, try PayPal or Money order.
- If you have an account on www.stdcupid.cb.positivesingles.com, please log in to tell us your problems. This will allow us to give you account-specific answers.
- If you request refunds from the bank directly, instead of through us, your card and profile will be blocked forever since the system automatically considers the card stolen or fraudulent.
Tips: Describe the problem that you are experiencing. Provide as much detail as possible, such as:
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What you were doing when the issue occurred. |
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Which page you were on. |
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What kind of (if any) error messages you have received. |
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What happened as a result of the error (internet browser crashed, computer crashed, etc.). |
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Please cut and paste the text of the actual error messages you may have received in your message. |
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